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Technology Must Become Part of Your Strategic Road Map

Feb 2, 2021

Patrick Clary, President & Chief Operating Officer At DYOPATH 

Technology is such a prominent part of business today that many organizations would not even be able to exist without it. And yet surprisingly, many decision-makers still create large divides between their organization’s IT and their business. But to do so puts the entire organization in jeopardy.  

Today, there is a great need to align IT and business. IT needs to be considered a collaborative part of your organization’s strategic road map. 

In my first blog of this series, I talked about how digital transformation is a must for any organization that wants to succeed in this era. In my second blog, I discussed the need for positioning your IT as a strategic partner, adding maximum value to your organization, its employees, and its clients. In this third and final blog of our “Turn Your IT Organization into a Strategic Partner for the Business” serieswill share with you how aligning your IT with your business will improve the operational efficiency of your organization. 

The Impact of a Divide Between Business Goals and Technology Integration  

The divide between IT and business has occurred since technology’s inception. To many people, these two areas speak a different language entirely. Business leaders may not yet understand that IT plays a vital role in revenue-generating business processes such as sales, customer service, and marketing.  

If the divide is evident in your organization, you might experience some of the following signs of operational inefficiency: 

  • Lack of communication and support service for employees and customers 
  • Costly investments with poor ROI 
  • Unsuccessful in achieving production and performance goals 
  • Unproductive use of resources and manpower 
  • Threats to data security are largely existent and unmanaged 
  • Unable to attain market expansion 
  • Poor customer satisfaction   

To overcome this and improve its performance, your organization must utilize an IT-business alignment model. 

Increase Your Organization’s Value with an IT-Business Alignment Model 

Matching your business strategy with your IT strategy produces the highest value from your investments.  

So, how do you achieve this alignment? 

The tested method for aligning business and IT is by bringing on board the right people and tools to maximize the efficiency of this processAt DYOPATH, we do this by referencing our IT Maturity Model.

It Maturity Model 12102020

Our Maturity Model involves five phases: Phase 1 – Chaos, Phase 2 – Reactive, Phase 3 – Proactive, Phase 4 – Service, and Phase 5 – Value. After establishing the current phase of your organization, we then deploy solutions based on that phase to help you grow to the next one, with the ultimate goal of reaching the final phase, where IT and business are strategic partners, bringing the most value to your organization. 

Use DYOPATH To Improve Your Operational Efficiency  

To help move your organization through these phases, we recommend outsourcing your IT management to our Service Desk and Network Operations Center (NOC). Our Service Desk and NOC work hand in hand to configure the right tools that will effectively monitor and manage the entire IT infrastructure of your organization to ensure seamless operations in all departments and support of your business goals 

We standardize IT processes according to Information Technology Infrastructure Library (ITIL) guidelines for best practices. If you are unfamiliar with this, ITIL is the framework that creates standards for the selection, planning, delivery, and maintenance of IT Service Management (ITSM). We align these best practices with your organization’s objectives to enable better IT-related planning and tracking and to ensure that your IT goals help to support your business goals.  

Bringing alignment to your IT and business with the use of our Service Desk and NOC results in valuable benefits to your organization: 

  • Increased productivity and workflow efficiency for all operations 
  • Reduced IT expenses, lowering operating costs 
  • Improved client satisfaction  
  • Collaboration between all departments in your organization 
  • Swift responsiveness to downtime 
  • Enhanced change management across organization 
  • Increased time-to-market 
  • Greater ROI resulting from better use of investments 
  • Ability to make data-driven decisions in every aspect of your business  

With our strategies in place, you will begin to see benefits such as these throughout your organization.  


Schedule a meeting with our experts to learn more about how Managed Services with DYOPATH, such as our Service Desk and NOC, will help you improve operational efficiency and align your IT to your business 

Click HERE to schedule a meeting

Thank you for taking the time to read this blog. If you’ve been following along with this campaign, I hope that I was able to shed some light on the important role of technology in your organization’s success. At DYOPATH, we want to see every client of ours succeed, and we know that IT plays a key role in whether or not that happens. 

You can learn more about DYOPATH and our Managed Services by visiting our website. 

Patrick Clary, President & Chief Operating Officer 


About the author: Patrick Clary is the President and Chief Operating Officer (COO) of DYOPATH. He is responsible for planning and executing the overall vision, mission, strategy, and operations of the organization. Clary’s greatest strengths are leadership, risk mitigation, change management and a passion for problem solving. He is known for having his finger on the pulse of DYOPATH’S major business initiatives, delivering operational excellence and an ability to provide guidance and mitigating risk by asking questions. His leadership of DYOPATH is grounded in a servant mentality, always doing the right thing, and acting like an owner when making decisions. His passion for DYOPATH comes from the ability to have an impact each day on the lives of employees and clients.