Patrick Clary, President & Chief Operating Officer At DYOPATH
The rapid evolvement of technology in day-to-day business operations was already being felt across the globe, even before the pandemic. Organizations everywhere were in the midst of executing digital transformations. However, now that we are mid-pandemic (and hopefully soon to be post-pandemic), we see an urgent need to alter those digital transformations to reflect the new state of the world. Organizations must now improve their IT capabilities, not as a matter of advancement, but as a matter of survival.
Working remotely has become the next normal and cybercrimes have reached an all-time high in terms of number of attacks as well as sophistication. Because of this, having reliable and secure IT systems is a must for any organization that wants to succeed in these times. This means having an appropriate security plan in place as well as the right team to manage it.
Digital Transformation Is Now a Must
Unfortunately, we still see many business leaders struggling to catch up to the times. While trying to navigate this new normal, the tasks of managing cybersecurity and IT operations often gets swept to the wayside when they should be given priority.
It is incredibly risky to underestimate the impact of a breakdown in an organization’s IT system. Regarding your IT management in this manner has both short–term and long-term costs that will highly affect the efficiency of your organization, and in worst-case scenarios, lead to costly breaches with irreparable damages. Outsourcing your IT services allows your organization to stay at the forefront of IT security while also freeing your internal team to remain focused on performing their core business – and at optimal efficiency.
Quality Outsourced IT Services
Any IT system worth its weight needs to be backed by an IT Service Desk and Network Operations Center (NOC). The core role of an IT Service Desk is to keep your operations running smoothly. This can range from anything involving individual technical problems, to operational requests or incidents, to a sweeping system outage.
An IT Service Desk works best when used in conjunction with a NOC. The Service Desk acts as the front line to end user support, providing technical support and issue resolution. A NOC is an extension of the Service Desk, providing a proactive approach to security with 24/7 Remote Monitoring and Management (RMM) of an organization’s network.
Why Do You Need an Outsourced IT Service Desk and Network Operations Center?
An IT Service Desk and NOC is your organization’s first line of defense in providing both reactive and proactive IT management and security. Without them, your organization will either be left to handle this internally or may neglect to do so at all. These services cost an extravagant amount of manpower and operating costs to run internally. Outsourcing them, however, is a much more cost-effective solution as well as a more efficient use of everyone’s time and productivity. Internal staff can remain focused on their primary roles while receiving expert technical support. And no one is left to feel the strain of massive potential damage resulting from an unprotected network.
DYOPATH as Your Outsourced Customer Care Partner
Outsourcing your IT Service Desk to DYOPATH provides you with a single point of contact (SPOC), to ensure a seamless process from start to finish for all of your IT related needs. Some of the key features of an IT Service Desk with DYOPATH include ticket management; SLA management & metrics; asset management; a knowledge base; a customer service portal; automation; analytics & trending; and security patching.
Just like our Service Desk, our NOC works 24/7/365 and is 100% US-based. We also have a first call resolution of 82%, well above the industry average of 60%. With standings like these, you can feel confident that DYOPATH is entirely dedicated to providing your organization with complete and swift coverage for all of your IT needs.
We provide you with experienced and knowledgeable IT agents that will actively attend to all of the IT issues that your organization may face. Interested in learning more about our IT services and how they can help your organization scale up its operations at a much faster rate?
Thank you for taking time to read this blog. As part of our “Turn Your IT Organization into a Strategic Partner for the Business” campaign, we are aiming to educate business leaders on the benefits of having an IT organization in a partnership role. I have two more blogs coming up where I’ll be further discussing how outsourced managed services can bring alignment between IT and the needs of your organization.
You can learn more about DYOPATH and our Managed Services by visiting our website.
Patrick Clary, President & Chief Operating Officer
About the author: Patrick Clary is the President and Chief Operating Officer (COO) of DYOPATH. He is responsible for planning and executing the overall vision, mission, strategy, and operations of the organization. Clary’s greatest strengths are leadership, risk mitigation, change management and a passion for problem solving. He is known for having his finger on the pulse of DYOPATH’S major business initiatives, delivering operational excellence and an ability to provide guidance and mitigating risk by asking questions. His leadership of DYOPATH is grounded in a servant mentality, always doing the right thing, and acting like an owner when making decisions. His passion for DYOPATH comes from the ability to have an impact each day on the lives of employees and clients.