Managed Services Agreement “MSA”
The MSA is a recurring agreement (typically 1-3 years) between DYOPATH and the Client defining the overall terms and conditions of the services being procured through DYOPATH. The MSA is generally used for ongoing support and maintenance engagements and the term of the agreement is identified during the sales process.
Product and Professional Services Agreement “PPSA”
The PPSA is an agreement between DYOPATH and the Client that defines the terms and conditions of services and/or products being procured through DYOPATH. This agreement is used for project based services, professional services, products, maintenance, and installation of products.
Service Level Agreement “SLA”
The purpose of the (SLA) is to define the levels of service to be delivered by DYOPATH. The SLA includes metrics and performance indicators by which the Service Levels will be measured.
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