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Is Your District Acing 24x7x365 Support for the Digital Divide? 

Nov 15, 2021

Bill Spakowski, Director of New Business Development for Education Services at DYOPATH  

Finding the right solution to match an educational organization’s technology challenges can be daunting. It helps to take a look at how other communities are moving their IT and other services to the next level. In my first blog, I discussed the need to address the digital divide in education. I hope my blog that followed helped explain how Learning Services can improve performance in any school district or educational community.  

If you’re unsure how to get started, a Managed Service Provider (MSP) with a track record in education services can provide the tools and expertise to match the specific needs and challenges in your organization. Your provider should have the tools and resources to fill those gaps – including managed services to support and monitor your systems.  

Address the Divide with Ongoing Support and Professional Services 

Is the support system in your organization scaled to ensure success in addressing the digital divide? If not, partner with a provider that can address the issue. Here are two ways DYOPATH has improved the quality and reach of technology services in educational communities – that can be tailored to your own: 

  • Ongoing Support: Do you lack sufficient resources to tackle your issues and an accountability structure to reach your goals? Our team of experts helps public and private schools, as well as entire school districts, align information technology with their strategic plans. Benefits include managing your wireless environment, a stable network to allow educators to deliver lesson plans, and securing and maintaining your network. 
  • Professional Service Engagement: With over 150 specialized certifications, we can evaluate any organization’s educational needs and implement complex technologies. Your higher-performing IT system will enable our project managers to track your projects to completion so you can focus on delivering the best experience possible. 

Does Your Educational Organization Function 24x7x365?  

The traditional 7:30 am to 4:30 pm educational system is no longer sufficient to address the lagging technology needs of educational organizations. To achieve better results, additional personnel and learning services often must continue outside brick and mortar school buildings. 

An MSP with a track record of improving education service levels can deliver 24x7x365 services that enhance performance visibility, increase communities’ support coverage, and optimize their support costs. Here are two ways the experts at DYOPATH help close the gaps in learning communities: 

  • Service Desk: With a central point of contact for all IT requests, we have an 82% first-call resolution rate, the highest in the industry. 
  • NOC: A network operations center compliments the Service Desk by providing remote monitoring and management of your network and systems to improve capacity, performance, and security. 

Every school district faces unique challenges, and your provider should be willing to assess what yours are before making a recommendation. Additional onsite technical resources are available to meet your individual requirements and help you close those gaps.   


Want to find out more about how we can help bridge your digital divide? The experts at DYOPATH combine educational experience with specialization in the latest IT tools and services. Schedule a meeting with our experts today to find out more about our Education Services. 

Click HERE to schedule a meeting


Thank you for taking the time to read this blog. If you’ve been following our campaign, I hope I shed some light on how various Education Services help close the digital divide in communities. Learn more about DYOPATH and our diverse offerings by visiting our website. 

 Bill Spakowski, Director of New Business Development for Education Services

About the author: Bill Spakowski is the Director of New Business Development for Education Services at DYOPATH. Bill started out by developing the K12 Education vertical to improve the education landscape for students through the integration of technology. Now, he focuses his time on developing the company’s strategy in the education space, creating new product offerings, focusing on student and staff achievements and new business development in Education Services.