WHAT’S YOUR ORGANIZATION’S IT MATURITY?
Chaos
Your support is unpredictable, unreliable, and causes more headaches than they solve.
You’re Suffering From
Lack of alignment with your IT department; Lack of processes, which leads to overwhelm and IT “survival mode”. Poor communication and responsiveness.
To Mature, You Need
Rapid and automated reduction of support tickets; Improved systems and processes to maximize the impact of all IT efforts.
Reactive
Your IT department is distracted from support by constantly fighting fires.
You’re Suffering From
Insufficient expertise, lack of ownership over key responsibilities, and limited visibility and data insights; Company-wide uncertainty over where to seek helpful answers to common problems; Lack of analysis of key patterns in support requests.
To Mature, You Need
Sophisticated standardization, automation, stabilization, and rationalization of resources and self-service options; Minimization of support tickets, allowing your IT professionals to focus on business-centric goals.
Proactive
Your IT department is proactively offering observable insights into your organization’s operation.
You’re Suffering From
Misalignment between the data you’re collecting, the support services provided, and the overarching purpose, vision, and mission of your organization, leads to a lack of ROI from your IT department.
To Mature, You Need
Purpose-build solutions that align to your business outcomes and fiscal goals.
Service
Your IT department is truly in service of your business’s greater goals.
You’re Suffering From
Lack of a scaling strategy to support your organization as it grows; Increasing security concerns; Limited customization options to create a truly unique environment for your organization.
To Mature, You Need
To break free from the limitations of productbased IT solutions; To leverage service-based strategic IT maturity services and infrastructure that align to your entire organization’s greater goals; A proven methodology for increasing efficiency and ROI from IT
Value
Your IT department supports your goals AND adds value to all leaders, departments, and your market position.
Your Organization Powered by DYOSPHERE
Ready to advance your IT maturity to the next level and beyond?
Solutions Designed to
Achieve Your IT Maturity Goals
Rather than patching your IT department together with off-the-shelf IT products and SaaS tools, rethink the potential for your organization when powered by strategic, goal-aligned IT services.
 | DYOSPHERE Core For organizations looking to move from reactive to proactive IT support. | DYOSPHERE Advance For organizations looking to leverage technology to proactively achieve business goals. | DYOSPHERE Advance Pro For organizations interested in a structured IT maturity program leveraging technology to transform and add value to the business. |
|---|---|---|---|
| END-USER SERVICES | |||
| Incident Management |  |  |  |
| Knowledge Management |  |  |  |
| Service Level Management |  |  |  |
| Patch Management Services |  |  |  |
| Problem Management |  |  | |
| Request Management |  |  | |
| Depot Services |  |  | |
| Workstation Data Protection |  |  | |
| Service Catalog |  | ||
| Automation |  | ||
| Shift-Left and Self-Service |  | ||
| Infrastructure Services | |||
| Event Management |  |  |  |
| Performance Management |  |  |  |
| Capacity Management |  |  |  |
| Network Management |  |  |  |
| Change Management |  |  |  |
| Server Data Protection |  |  |  |
| O365 Data Protection |  |  |  |
| Patch Management Services |  |  |  |
| Hardware Asset Management |  |  | |
| Configuration Management |  |  | |
| Cloud Management Services |  |  | |
| Cloud App Management Services |  |  | |
| Disaster Recovery Data Protection |  |  | |
| CMDB Integration & Automation |  | ||
| Software Asset Management |  | ||
| Business Continuity Planning & Implementation |  | ||
| Dev Ops / Application Management |  | ||
| Client Management Services | |||
| Technical Alignment Services |  |  |  |
| Program Management |  |  | |
| Process Consulting & Org. Change Management |  | ||
| Governance & Strategic Roadmap |  | ||
| Risk & Compliance |  | ||
| Multi-ProviderService Integration |  | ||
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ACHIEVE TRUE DIGITAL TRANSFORMATION WITH
End-User Services
Support package offering 24x7x365 technical assistance for end users
- Dispatch
- Field Services
- Service Desk
- Depot
- Workstation with Data Protection
- Patch Management
Infrastructure Services
- Infrastructure
- Cloud Management
- Cloud App Management
- Servers with Data Protection
- Disaster Recovery with Data Protection
- O365 with Data Protection
- Patch Management
Client Management Services
- Technical Alignment
- Program Management
Add-On Services
Advisory Services
DYOSPHERE Advisors help optimize IT investments, improve efficiency, and drive innovation, empowering you to make informed decisions and stay ahead in your industry.
Assessments
Our strategic assessments provide actionable insights to optimize performance, enhance security, and guide future technology investments.
Architectural Design
Get a blueprint for scalable, secure, and high-performing technology solutions, facilitating seamless integration and future growth.
Dedicated Fractional Engineering
DYOSPHERE Strategic Engineers scale your technical capabilities, manage costs effectively, and address specific project needs with specialized talent.
