With more than 150,000 end users, DYOPATH is the most dependable and highly-trusted service desk IT company in Los Angeles, CA. We have years of experience and we strive to set the bar in this space; that’s the type of dedication it takes to retain our wide customer base. We offer three different levels of service — Tier I, II, and III — to fit your specific needs. All of these services are available 24x7x365 and they align perfectly with the current Information Technology Infrastructure Library (ITIL) best practices.
If you’re looking for Los Angeles service desk experts and you know you need the very best, just give us a call. We’d be happy to show you all that we can do for you.
How We Provide the Top Help Desk IT Services in Los Angeles, CA
We’re well-known for our elite services, but you may be wondering exactly what you get. Along with 24/7 services, some of the perks of choosing us include:
- The standard customer satisfaction rate in this industry is 56%. We do such an incredible job that our customer satisfaction rate is 98%.
- The typical first-call resolution rate is just around 60%. Again, we exceed industry standards with a rate of 82%.
- If needed, we offer VIP support, along with our traditional tiers.
- We seek to resolve every call without transferring that caller. This is known as Single Point of Contact (SPOC) resolution, and it’s one of our best practices.
- Our Los Angeles service desk experts can help to reduce costs and increase efficiency at the same time.
It pays to work with the best service desk IT company in Los Angeles, CA. You know you’re always going to have experts just a call away, and you know you’re going to get results. Technology has transformed our lives and the human experience. With the best IT experts on your side, you can make the most of it and improve that experience at every turn.
How to Contact Us
Would you like to get started with elite Los Angeles service desk support, or do you have any questions about what it’s like to work with us? If so, just send us an email at solutions@dyopath.com or give us a call right now at 1.866.609.PATH. We look forward to working with you.