Desktop Support Analyst I
At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Are you passionate about solving technical challenges and helping others stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I - a hands-on professional who can monitor, maintain, and support desktop and laptop systems on-site while effectively troubleshooting and resolving technical issues.
In this role, you’ll support the hardware and software systems tied to every endpoint in our client domain. This includes resolving desktop issues, troubleshooting account access problems, and assisting with company software. You’ll also collaborate across departments, fostering strategic communication and contributing to long-term, sustainable growth.
The Details
- Location: On Site in Morrisville, NC 27560
- Shift: Full Time Monday- Friday
- Pay: $20/h
Essential Functions & Responsibilities
- Analyze and resolve hardware and software issues for PCs, laptops, printers, and peripherals
- Provide technical support via in-person, phone, and chat interactions
- Install, deploy, and maintain hardware and software systems
- Track and resolve incidents using internal or client ticketing tools within SLA timelines
- Order hardware parts and coordinate repairs as needed
- Maintain and update knowledge base articles and documentation
- Apply system updates, including Microsoft patches, antivirus, and application updates
- Document procedures and create users-friendly manuals to support self-service
- Perform other duties as assigned
Qualifications
- Bachelor's degree in computer science, IT, or related field, or 4+ years of equivalent experience
- A+ Certification required
- Prior experience in a Desktop Support Analyst role preferred
What You Bring
- Intermediate level knowledge in hardware and software troubleshooting
- Experience with Microsoft 365
- Strong written and verbal communication skills
- Sound judgment in providing technical support and resolving issues
- Detail-oriented, customer-focused, and able to work well in a team
- Strong organizational and time management skills
Why DYOPATH?
At DYOPATH we believe that work should be more than just a job, it should be a passion. Following the ethos of LOVE – Living Our Values Everyday – the DYOPATH team truly embodies these values as we grow together as ONE DYOPATH. As an award-winning IT service provider, DYOPATH helps organizations manage their risks, technology, and teams more effectively. The journey DYOPATH takes clients on is unlike any other MSP in the industry – we’re not a vendor; we’re a partner expediting the path to success.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
Ready To Join the DYOPATH Team?
If you're ready to step into a dynamic role where your problem-solving skills and technical expertise make a daily impact - DYOPATH is the place for you!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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