Service Desk Level 1 Analyst
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
AT DYOPATH, we're thrilled that we’ve been recognized as a “Great Place to Work” for four consecutive years! What’s the secret to our success? It’s our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.
At DYOPATH, we believe:
- You deserve to grow and feel empowered in your role.
- A fun, diverse environment allows you to bring your authentic self to work every day.
- Maintaining a healthy work-life balance is essential to our positive culture.
We can’t wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!
We are currently hiring an onsite Service Desk Level 1 Analyst in Houston, TX!
What is the location, shift, and pay of the Service Desk Analyst?
- Location: Houston, TX 77056
- Pay: $23/h
- Hours: 8:00am - 5:00pm CST, Monday - Friday
Job Summary:
- Perform end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments
- Windows 10 troubleshooting and operations
- Outlook/email troubleshooting - O365
- Basic Networking troubleshooting - identify root cause
- Mobile phone support
- Supports the team process and participates in cross-functional teams
- Respond to network and server alerts to ensure maximum uptime of identified devices
- Exercises discretion and independent judgment when dealing with client requests, incidents and feedback
- Build credibility and trust with client customers and departments by solving inquiries and problems. This includes maintaining relationships with customers by understanding their needs
- Analyzes and recommends alternative solutions to meet customer needs
- May be required to take after-hours on-call support as necessary
- Complete other duties as assigned
- Experience supporting and administration of VPN clients
- Bilingual in Spanish is highly preferred
- Office 365
- Basic understanding of SharePoint
- Demonstrate success supporting clients remotely via phone, remote control tools
- Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
- Experience supporting Windows 10/11, MS Office, including Office 365
- Excellent communication, interpersonal and critical thinking skills - previous experience supporting Executives (VIP "white glove" support)
At DYOPATH, we take pride in offering top-notch benefits that have earned us the “Great Place to Work” certification! Here’s what you can expect:
- Medical, Dental, Prescription, Vision, Life, and Disability Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401(k) Retirement Savings Plan with company match
- Paid Time Off, including Holidays and Vacation
- Ongoing Learning and Development Opportunities
- Employee Referral Program
- Pet Insurance Plans
- Opportunities for Growth
Join Our Team!
If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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