Desktop Support Analyst I
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
AT DYOPATH, we're thrilled that we’ve been recognized as a “Great Place to Work” for four consecutive years! What’s the secret to our success? It’s our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.
At DYOPATH, we believe:
- You deserve to grow and feel empowered in your role.
- A fun, diverse environment allows you to bring your authentic self to work every day.
- Maintaining a healthy work-life balance is essential to our positive culture.
We can’t wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!
We are hiring an onsite Desktop Support Analyst in Chillicothe, IL!
What is the location, shift, and pay of the Desktop Support Analyst?
- Pay: $23/h
- Shift: 7:00 am - 3:30 pm, Monday - Friday; on-call evening rotation 1x every 6 weeks
- Chillicothe, IL 61523
Essential Functions and Responsibilities:
- Analyze the user requests and incidents
- Organize meetings with users to discuss the resolution of incidents that occur
- Providing technical support, including installation, deployment, and maintenance of company PCs, laptops, software, scanners, printer problems, and various peripherals
- Supporting internal customers by troubleshooting software and hardware issues either face-to-face, over the phone, or through chat software
- Track the progress of incidents and tasks by utilizing internal or client ticketing software
- Create, receive, and resolve end-user incidents, tasks and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create, Edit, and Maintain knowledge-base articles
- Act as a point of contact for 3rd party vendors and technicians
- Performing updates: Microsoft security patches, anti-virus signature files, and other software/application updates
- Troubleshoot incidents, reports, or processes to resolve errors
- Document process requirements and write clear procedures and instructional manuals to build out self-service capabilities
What skills and certifications will you be bringing to the position?
- Bachelor’s Degree in computer science, IT, or another comparable field or four years of comparable work experience
- A+ Certified preferred
- Experience in a desktop support analyst role is preferred
- Computer hardware troubleshooting knowledge level: Intermediate
- Software troubleshooting knowledge level: Intermediate
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Perform other related duties as necessary
- Ability to work with a team
- Capability to prioritize workload and meet deadlines
- Customer service oriented
At DYOPATH, we take pride in offering top-notch benefits that have earned us the “Great Place to Work” certification! Here’s what you can expect:
- Medical, Dental, Prescription, Vision, Life, and Disability Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401(k) Retirement Savings Plan with company match
- Paid Time Off, including Holidays and Vacation
- Ongoing Learning and Development Opportunities
- Employee Referral Program
- Pet Insurance Plans
- Opportunities for Growth
Join Our Team!
If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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