DYOPATH Videos

Enjoy a quick overview on how our clients contact the DYOPATH Service Desk.

DYOPATH can help you take your Service Desk to the next level with our 100% US-based team of experts offering Tier I, II and III 24x7x365 services aligned to Information Technology Infrastructure Library (ITIL) best practices. Improve your service levels, enhance performance visibility, increase your support coverage, optimize your support costs, and grow your focus on innovation by outsourcing your service desk to DYOPATH. We are highly experienced and currently support more than 150,000 end-users.

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DYOPATH’S performance-driven approach delivers the most efficient and proactive Service Desk model available. The bottom line is that DYOPATH has the people, skills and certified experience to provide the support your organization needs, empowering you to concentrate on your organization.

Business Impact: Our Service Desk has an immediate impact to your organization. DYOPATH provides a central point of contact for all IT requests, drives a predictable cost model, ensures consistent call handling and eliminates operational distractions for leadership.

Exceptional Customer Service: We deliver a near-perfect 98% customer satisfaction rate based on or client surveys. That’s far above the industry standard of 56%.

VIP Support: DYOPATH provides VIP support to a segment of our client staff. VIP issues and requests are treated as Priority 1.

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In an age of extreme cyber-risk and continual threat, compliance is not enough. We deliver complete, secure management systems and processes which are critical to a truly secure environment.

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In today’s world, where nearly every company is partly or wholly internet-dependent, there is one term that is synonymous with business risk: cyber risk. Check out our latest blog about how Cyberattacks Happen Every 39 Seconds: https://dyopath.com/cyberattacks-happen-every-39-seconds/

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If you are an avid or even occasional newsreader, it’s likely that you have seen an alarming number of headlines lately about unassuming businesses falling victim to hackers. As organizations everywhere sprinted to adapt to COVID-19, they quickly found themselves drowning in a cesspool of cybersecurity risks. Hackers, capitalizing on this new vulnerability, wasted no time in increasing their efforts of attack. Perhaps this has your thoughts churning with anxiety; is it time to step up your organization’s cybersecurity game? To learn more, read our latest blog on The Urgency of Cybersecurity: https://dyopath.com/the-urgency-of-cyber-security/

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When it comes to cybersecurity, one key area where many organizations go wrong is by approaching it from a reactive stance. In doing so, they are essentially just waiting until a cyberthreat happens to respond to it. While reactive measures do have their place in a cybersecurity strategy, wouldn’t you rather implement effective solutions that can not only respond accordingly to attacks but also help to predict and prevent attacks ahead of time, minimizing your organization’s overall risk?
Want to learn more? Check out our latest blog here: https://dyopath.com/reactive-cybersecurity-measures-will-not-protect-you

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