As an agent, you have a distinct advantage over your clients – the ability to help them see gaps in their systems that they are accustomed to overlooking. You know the signs: lack of productivity, skills gaps in their technology services, end-user fatigue. They may even express frustration over their IT but lack clarity over which solution would make sense for them. Agents can help decision makers navigate some of the automatic advantages of outsourcing missing skillsets for their organization:
- Reduced overall costs
- On-demand talent
- Less time invested in hiring process
- Flexibility tailored to individual needs
- Automatic adherence to changes in security and regulation
IT outsourcing gives clients access to the latest tools and expertise whenever they need it so they don’t waste resources onboarding unnecessary new hires. Agents should let clients know that staff augmentation through outsourcing will translate to more flexibility and cost-effective options for them. The right managed service provider (MSP) can give them access to a diversity of support options and the latest operating models without replacing their internal system.
Benefits of IT Staff Augmentation
There are many potential benefits of augmenting IT staffing needs through remote services. This particularly applies for project-based needs that don’t require full-time, dedicated staff. An industry-leading MSP, DYOPATH provides all types of organizations customizable options for quickly scaling up projects so they don’t have to start from scratch. Your clients will be able to maintain control of their internal system but rely on their provider when it suits their needs.
Every organization’s operational support needs are different, so it’s important that your clients work with a provider that maximizes their control and flexibility, rather than limiting their options. Your clients should look for an MSP that offers different support models that are scalable with any organization.
How IT Outsourcing Maximizes Control – and Costs – for Clients
IT outsourcing is a way for clients to regain control by handing off their tech issues to the experts. It supplements any talent gaps they may have, adds fluidity to existing teams, and enables organizations to redirect workers toward more productive areas, including aspects of IT that already work smoothly. Four benefits that can give back control to any client struggling with talent are:
- Professional end-user support
- Reduced risk and exposure
- Refocus on higher-value priorities
- Simpler exit strategy
While it doesn’t necessarily replace workers, outsourcing may offset some of the hidden hiring costs organizations face. In 2016, it took 42 days to fill the average position, at a cost-per-hire of $4,129, according to the Society of Human Resources Management. Some clients struggle with an even costlier burden: a bad hiring decision. A mismatch might cost them at least 30 percent of the worker’s first-year expected earnings, and that’s on top of those initial hiring costs.
Potential IT Outsourcing Models for Your Client’s Organization
Many organizations need help understanding whether there are gaps in their IT environment. Agents can get a sense of what the roadblocks are simply by discussing clients’ concerns over inefficiencies in their systems. An established MSP with a proven track record such as DYOPATH will help reveal to your clients the relationship between IT and business output and give them an accurate picture of what their inadequate IT system could be costing them.
Clients that lack skills or resources will appreciate knowing that there is flexibility in structures of possible offerings – leaving them in control of the solutions they choose. Possible outsourcing models include:
- Hybrid: Organizations with limited staff often benefit from a hybrid support model that lets them manage some resources in-house while using cloud-based services for others.
- Shared: Hosting can be shared among multiple organizations.
- Dedicated: Larger, more complex organizations may require a dedicated model with their own server.
- Combination: Some clients will benefit from a combination of service desk and network operations center (NOC).
A more tailored solution to their particular needs puts clients in a better position to grow. We ensure that technical solutions enable organizations to achieve their goals in growth and innovation instead of holding them back. And happy workers tend to be more productive. A DYOPATH client survey showed that 98 percent of end users felt they benefitted from the exceptional customer service they had access to, well above the industry average.
If you would like to know more about how DYOPATH maximizes flexibility and control for your clients, call 866-609-PATH or contact us online to schedule a meeting with one of our experts. Fill out the form and we’ll be in touch ASAP.