Get Out of the IT Business! Do What You Do Best

Protect Your Organization from Productivity Losses with Technical Support Outsourcing

Considering the amount of business operations that are online these days, your organization almost certainly has technical needs, whether it is a small business, a mid-market company, or a large enterprise. Some of these needs may be relatively small such as setting up email profiles or troubleshooting printers. Others can be intensely complex like configuration management or detecting and resolving network anomalies.

When these needs arise, who is responsible for managing the IT services at your organization?

Productivity issues develop when the wrong people are forced to handle technical support. This might be your employees or even you, both of whom have other jobs to do rather than getting caught up in playing tech support for your organization. And if you have internal IT staff who is constantly inundated with helping other employees mitigate their systems support problems, how can they provide proactive protection for your network? Our President and Chief Operating Officer, Patrick Clary, elaborates on this in his recent blog, where he discusses the costs of IT distractions on an organization.

For most organizations, the resources and costs needed to effectively manage IT services on their own is a tremendous burden. This is where IT managed services come into play.