Service Desk Level II Analyst
Join DYOPATH as a Service Desk Level 2 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 2 Analyst who thrives on team spirit, curiosity, and a genuine commitment to exceptional support.
Why You’ll Love Working Here
- Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day).
- Grow & Thrive – Certifications, career development, and professional growth opportunities.
- Award-Winning Culture – Known for outstanding service internally and externally.
- Fun & Respectful Teamwork – Collaborative, uplifting environment where achievements are celebrated.
Benefits
- Medical, Dental & Vision Coverage
- Life Insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA & HSA options
- Pet Insurance
- …and more!
- Full benefits overview available at dyopath.com/careers
Role Overview
- Location: On Site (New York, NY)
- Schedule: 1st Shift (9a-6p); Monday through Friday
- Pay Rate: $29
Your Mission as a Service Desk Level 2 Analyst
- Serve as the go-to technical resource for desktops, laptops, printers, mobile devices, software, and network issues.
- Tackle mid-level challenges, resolve escalations, and collaborate with IT teams when needed.
- Mentor Level 1 analysts through coaching and guidance.
- Prioritize user satisfaction with timely issue resolution and follow-up.
- Pursue ongoing training, certifications, and continuous learning.
- Contribute to special projects supporting service improvement.
What You Bring to the Team
Education & Certifications
- Associate’s degree (or higher) in Computer Science or related field preferred.
- Professional certifications (or working toward):
- HDI Support Center Analyst (HDISCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Endpoint Administrator Associate
Experience & Skills
- 2–4 years in technical support, including at least 1 year as a Service Desk Level 2 Analyst or similar role.
- Exceptional customer service and the ability to explain technical solutions clearly.
- Strong proficiency in Windows OS, Microsoft Office, and advanced network troubleshooting.
- Familiarity with ITIL or similar service frameworks.
- Ability to work independently and collaboratively.
- Strong analytical and multitasking skills under pressure.
- Proficiency with remote-support tools.
Why This Role Rocks
As a Service Desk Level 2 Analyst, you’ll be more than a problem-solver—you’ll be a trusted advisor, mentor, and key part of delivering world-class IT support. You’ll grow your skills, make an impact, and help shape the future of tech services at DYOPATH.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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