Desktop Support Analyst

Join the DYOPATH Team! We are currently hiring an onsite Desktop Support Analyst in the Peoria County area!

🏆 Why DYOPATH?We’ve been recognized as a Great Place to Work for four years running – and that’s no coincidence! We’re all about collaboration, creativity, and, most importantly, making sure our team feels valued every single day.

At DYOPATH, you’ll find:

• Growth opportunities to elevate your skills and career.
• A fun, diverse culture where you can bring your authentic self to work.
• A work-life balance that lets you live your best life.

We are a people-first company, and we’re eager to welcome a new team member ready to contribute their enthusiasm and tech skills to the mix. Ready to join us? Read on!

What We’re Looking For: Desktop Support Analyst I

We're seeking a tech-savvy and detail-oriented Desktop Support Analyst I to join our awesome team. If you’ve got a passion for tech, troubleshooting, and helping people (in person, over the phone, or via chat!), this is the job for you.

As a Desktop Support Analyst I, you’ll:

• Solve puzzles by investigating and resolving user-reported hardware, software, and company systems issues.
• Work with end-users to provide tech support—installing, deploying, and maintaining computers, laptops, scanners, printers, and more.
• Create and maintain knowledge base articles, empowering your colleagues to troubleshoot like pros.

And yes, you’ll be doing all this while having fun, working in a culture that’s all about teamwork, mutual respect, and making sure you feel appreciated.

The Details:

• Location: Onsite daily in the Peoria County area - Zip Code 61523
• Shift: 7:30 AM – 4:00 PM CST
• Pay: $23/hour
• Benefits: We offer amazing perks, including:
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off (including holidays and vacation days!)
  • Ongoing training & growth opportunities
  • Pet Insurance (because we know your pet is family too)

What You’ll Do:

• Tech Troubleshooter: Analyze user requests and incidents, providing top-notch technical support for PCs, laptops, software, and peripherals.
• User Hero: Organize meetings with users to resolve incidents and provide face-to-face, phone, or chat support.
• Task Tracker: Keep tabs on incidents and tasks using our ticketing software, ensuring everything runs smoothly.
• Knowledge Guru: Create and maintain knowledge-base articles, and document processes to build out self-service capabilities.
• Vendor Liaison: Act as a point of contact for 3rd party vendors and technicians.
• Update Master: Perform updates for Microsoft security patches, anti-virus files, and other software.

What You Bring:

• Education & Experience: Bachelor’s Degree in computer science, IT, or a related field, or four years of comparable work experience.
• Certifications: A+ Certified preferred, but not a must
• Skills: Intermediate knowledge of computer hardware and software troubleshooting, and working knowledge of MS O365 Suite.
• Communication: Strong oral and written communication skills.
• Team Player: Ability to work well with a team and prioritize workload.
• Customer Focus: A customer service-oriented mindset.

Why Apply?

If you’re ready to take your tech career to the next level in a collaborative, fun environment, we want to hear from you! Apply today and make an impact at DYOPATH.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.