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You’ve Done the Assessment, What Comes Next?

Aug 6, 2021

It’s understandable for an organization to put off committing to repair its flawed IT system, convinced it needs more information before choosing a solution. That’s exactly what many do before finally asking for help. What business leaders don’t always understand is that you don’t have to know the answer before taking the first step in addressing the problem.  

When an organization is struggling with inadequate IT, it typically lacks the capabilities to fully assess what’s working and what isn’t. What it needs is a trusted Managed Service Provider (MSP) that will partner with them every step of the way. A well-respected MSP that works with all types of organizations can tailor a combination of solutions based on each client’s specific needs.  

IT Assessments Provide Clients a Path Forward 

Each solution starts with a thorough assessment of the organization’s IT. The initial assessment is crucial in letting the client know what steps will be necessary to improve their system. Those findings will be a springboard for improving your client’s network and system infrastructure. Here are some areas the MSP can assess to determine a clear path forward: 

  • Cloud Strategies: The provider will work with the client to devise a cloud strategy that rapidly increases their time-to-market and improves profitability so that they can stay competitive. 
  • Organizational Infrastructure: We will evaluate the strength of your client’s organizational infrastructure. This gives them more visibility to unknown security holes in their environment and helps them reduce risk.  
  • Cyber & Security: In addition to exposing any potential gaps or threats in their current security plan, we will work with your client to keep malware and other threats out of their network   
  • Network Vulnerability: We will help your client discover how secure their business’s IT networks, connections, databases, and applications are, and work with them on strengthening any vulnerable areas. 

After the assessment, the client will gain a much better understanding of how to make their IT environment better aligned to their business goals and objectives. With the right provider, a team of trained specialists will work with your client on a plan that best addresses their needs. 

 

A Collaborative Approach to IT Solutions 

The assessment is just the first step toward long-standing success. Once a client organization knows what is lacking, we collaborate with them to establish the most appropriate solutions. Their roadmap can cover a short-term or long-term timeframe – whatever works for them. 

With their preferences in mind, we will decide what priorities are the most important and eliminate solutions that aren’t for them. We discuss in detail the client’s objectives and operational requirements, as well as the technology infrastructure, applications, and support resources that serve employees and customers. That way, clients gain a deeper understanding of their environment so they can be involved in creating solutions.  

An Empowering Partnership 

With a full suite of turnkey IT solutions that can be outsourced, your clients have a hand in choosing the elements that make sense for them. They will partner with our IT professionals and choose from a wide range of unique tools and services, including managed services, cloud-based solutions, security services, and professional consultation. Our team of experts will walk them through the implementation phase and provide any training where necessary.  

The broad diversity of options can be overwhelming when you’re making a significant change in your organization’s system. That’s why it’s so important for agents to help clients realize we will be with them every step of the way. Once they’re armed with a sufficient amount of information, they can create a solution containing such services as: 

  • Auditing focused on compliance 
  • Secure network backup services 
  • 24/7 IT service desk  
  • Infrastructure support  
  • Desktop support services 
  • Disaster recovery 

Keep What Works, Outsource What Doesn’t 

Outsourcing your IT doesn’t mean you’re starting from scratch. Following their assessment, clients will have a better picture of which aspects of their IT they want to keep. They may have good components and resources such as personnel, equipment, or a dedicated server that they’d like to keep. Some organizations discover during the assessment phase that they have the right material – but a lack of institutional knowledge is dragging them back. If inadequate training is the problem, we can help with that, too.  

The message to potential clients is this: Don’t scrap your whole system. Let us help you determine which processes are no longer working for you and validate which technology can still serve the business. DYOPATH’S collaborative approach is how we achieve a user satisfaction rate of 98 percent. Our rivals don’t even come close. 

If you would like to know more about DYOPATH’S assessments and what comes next for your client, call 866-609-PATH or contact us online to schedule a meeting with one of our experts. We’ll provide you with everything you need to know to get your client’s IT back on track. 

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