When you need a top-end service desk IT company in Houston, TX, just give us a call at DYOPATH. We have the skills, technology, and experience to do the job at a level that exceeds your expectations. We know how much the work of our Houston service desk experts reflects on your organization, and we work hard to make a great impression with every single caller.
Setting the Bar with Help Desk IT Services in Houston, TX
Since we opened our doors, our goal has been to set the bar as the premier Houston service desk experts. This has led to:
- A 98% satisfaction rate in an industry where the average is 56%.
- A first-call resolution rate of 82% when the average is just 60%.
- 150,000 end-users who rely on our services every day.
- Services that are available 24 hours a day, seven days a week and 365 days a year.
We don’t take days off and we never compromise on service. That’s how we have established our position as the top service desk IT company in Houston, TX. When you work with us, you know you’re going to get professionals who are endlessly dedicated to upholding that excellent reputation. That’s our guarantee to you.
Another way that we seek this high level of success is through our well-defined best practices, honed over years of experience. We seek SPOC (Single Point of Contact) success, meaning callers never have to worry about bouncing around between different desks or different reps. The first person they talk to is an expert who knows how to solve their issues. That’s how you get an 82% resolution rate and a 98% satisfaction rate. It’s what we’ve been doing for years, and we’ll bring that same exceptional work ethic to your organization.
Outsourced service desk support helps you enhance performance, embrace innovation, increase coverage, reduce costs, and, best of all, give your customers and clients the type of prompt and efficient service they deserve. We offer all of that and more at DYOPATH, and we hope you’ll call us today to learn more.
To get started with Houston service desk support or to ask any questions you may have, just send us an email at firstname.lastname@example.org or give us a call today at 1.866.609.PATH.