Service Desk Analyst I - Wed - Sun
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we’re excited to have been awarded “Great Place to Work” four years in a row! What makes us so great? Our people – we drive DYOPATH’s award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!
We are currently hiring an onsite Service Desk Level I Analyst in Monterrey!
What is the location, shift, and pay?
- 17K pesos monthly
- 3rd shift Schedule: Wednesday - Sunday; 10:30pm CST - 7:30am CST
- Onsite in Monterrey
Essential Functions
- Perform end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.), and initial triage for client network environments
- Windows 10 troubleshooting and operations
- Outlook/email troubleshooting - O365
- Basic Networking troubleshooting - identify the root cause
- Mobile phone support
- SharePoint experience - navigation experience and basic understanding on how to use SharePoint
- Knowledge of ITIL or similar service management frameworks a plus
- Active Directory administration
- Respond to network and server alerts to ensure maximum uptime of identified devices
- Understand and comply with all contractual SLAs, policies, and procedures
Qualifications and Requirements:
- Advanced English Skills - oral and written
- Experience supporting and administration of VPN clients
- Office 365
- Windows 10 troubleshooting
- Basic understanding of SharePoint
- Solid familiarity with supporting multi-function printers remotely
- Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
Our comprehensive benefits package:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
Don't hesitate – this position won't be available long! Join our creative and innovative team. Apply today!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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