Your service desk is a major point of contact for your organization and your customer base, and you need to know that your service desk IT company in Austin, TX, is creating the optimal first impression with everyone who reaches out. Here at DYOPATH, we have the experience and dedication to making that happen every single day, streamlining the process and helping you achieve stellar results. Our Austin service desk experts are highly trained and well-versed in Information Technology Infrastructure Library (ITIL) best practices, so you can put your full faith in us when it counts.
Top-Tier Help Desk IT Services in Austin, TX
When you choose us, you get elite services. We guarantee your satisfaction, and we’re confident that our Austin service desk experts will exceed your expectations. How do we do it? Here are just a few of the ways:
- We offer these services 24 hours a day, seven days a week, 365 days a year. You know we’re here when you need us.
- Our first-call resolution rate is a stunning 82%, vastly higher than the average (60%) in this industry. More than eight out of 10 calls will be resolved on the spot.
- Our best practices ensure that we use SPOC (Single Point of Contact) tactics with every call. This means callers are not merely being transferred around from one contact to the next, but simply get the answers and services they need from the first person they talk to.
- Our satisfaction rate is 98%. That is incredible on its own, but only more so when you consider the 56% average in the IT industry. You can clearly see that our goal is to get results and make your callers happy with the service they receive. This reflects well on your organization and keeps people coming back.
You know that you need the best service desk IT company in Austin, TX, and now you can see how we perfectly fit that bill. We would love to work with you and show you how having an outsourced service desk can make a massive difference on numerous levels.
How to Contact Us
Do you have any questions about your Austin service desk support options or do you want to set up a meeting to learn more? Please do not hesitate to contact us by email at solutions@dyopath.com or by calling 1.866.609.PATH now.